InsuranceInstitute.com

Troubleshooting:

Symptom Solution
“After 'Terms of Agreement' and 'Instructions' pages appear, I just see the video controls and a black screen.” Contact your company's IT department or network manager to verify that port 1935 is not being blocked by the company's firewall. This port is required for the streaming video to appear over your network.
“Video stops or buffers frequently during playback.” If you're viewing the "HI" quality playback option, try using "LO". Check with your IT/Network staff to determine that your network is at least 400 kbps for "LO" or 1 Mbps for "HI" video playback.

Due to these bandwidth requirements, you may not have an optimal viewing experience on public networks or mobile broadband laptop cards.
For technical assistance, please email or call 504-393-4570.
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