Claims Education Online
A rich resource of video courseware for enhancing your skills as a claims professional.
While you're here you may want to:
- View one of the course video previews above.
- Select "Course List" to see all current and future offerings.
- Complete a quick Sign Up form to purchase and watch more engaging videos presented by Carl Van!
© 2012 All courses are copyrighted by International Insurance Institute and are for individual viewing. Group viewing, copying or broadcasting this material is in violation of copyright law.
To purchase views for multiple individuals and receive bulk discounts, please contact us directly at 504-393-4570.
1. Exceptional Claims Customer Service
| Preview clips in this course |
This four chapter course is designed to make the claims professional's job easier, while providing superior customer service. The course has been approved for Seven (7) hours of CE credit in all states, (6 for MT and NC). Discounts apply if all four chapters are purchased in advance.
| Chapter Name | Duration | Price |
| Chapter 1 for Exceptional Claims Customer Service | 1h 30m | $34.95 |
| Learn the Five Standards of Great Customer Service Companies; how to deal with snide comments and the three steps in negotiating for cooperation. | ||
| Chapter 2 for Exceptional Claims Customer Service | 1h 05m | $34.95 |
| Learn how to make the empathic connection with your customers; discover methods to make sure your customers remember more of what you tell them; learn the secret to reducing unnecessary phone calls. | ||
| Chapter 3 for Exceptional Claims Customer Service | 1h 15m | $34.95 |
| Develop skills to effectively deal with both assertive and angry customers. Learn the Five Standards for providing Awesome Customer Service and how to stop the question after question cycle. | ||
| Chapter 4 for Exceptional Claims Customer Service | 1h 00m | $34.95 |
| Learn how to avoid using phrases and words that can damage your relationship with customers and make your job harder. Develop positive attitude habits to make your job easier. | ||
Sign Up Now To Buy Entire Course at a Special Price! $119.95
2. Negotiation Skills for Claims
| Preview clips in this course |
A four part course designed to improve the negotiation skills of the claims professional. This course is approved for C.E. for 4.0 hours. Discounts apply if all four chapters are purchased in advance.
| Chapter Name | Duration | Price |
| Chapter 1 for Negotiation Skills for Claims | 0h 50m | $34.95 |
| Learn the difference between great negotiators and everyone else. Find out what the three critical factors in negotiations are and how to use them effectively while negotiating. | ||
| Chapter 2 for Negotiation Skills for Claims | 0h 50m | $34.95 |
| Learn how to negotiate for cooperation and avoid using the claims hammer; how to say things the right way to get customers to be patient, trust you and be more reasonable. | ||
| Chapter 3 for Negotiation Skills for Claims | 0h 50m | $34.95 |
| Learn how to: identify emotional factors when negotiating; prepare for an opening statement; and staying in your conversation. | ||
| Chapter 4 for Negotiation Skills for Claims | 0h 50m | $34.95 |
| Learn how expert negotiators prepare to effectively negotiate with attorneys. | ||
Sign Up Now To Buy Entire Course at a Special Price! $119.95
3. Time Management for Claims
| Preview clips in this course |
Time Management for Claims. Learn prioritizing in the claims environment, and how to stop generating needless work. Discounts apply if all four chapters are purchased in advance.
| Chapter Name | Duration | Price |
| Chapter 1 for Time Management for Claims | 0h 45m | $34.95 |
| Learn how to reduce phone calls and interruptions by using effective customer service skills. | ||
| Chapter 2 for Time Management for Claims | 0h 40m | $34.95 |
| Learn how to get organized and set priorities based on the claims working environment. Develop a "working" To-Do list to help prevent interruptions. | ||
| Chapter 3 for Time Management for Claims | 0h 45m | $34.95 |
| Learn how to break up large projects and overcome procrastination. | ||
| Chapter 4 for Time Management for Claims | 0h 45m | $34.95 |
| Learn some basic tips and helpful hints dealing with mail, diary and work flow. | ||
Sign Up Now To Buy Entire Course at a Special Price! $119.95
4. Critical Thinking for Claims
| Preview clips in this course |
Critical Thinking for Claims. Learn to make the best decision based on cautious review. Discounts apply if all four chapters are purchased in advance.
| Chapter Name | Duration | Price |
| Chapter 1 for Critical Thinking for Claims | 0h 30m | $34.95 |
| Learn how to put critical thinking to work when making decisions. | ||
| Chapter 2 for Critical Thinking for Claims | 0h 30m | $34.95 |
| Learn how to make good decisions based on cautious review and how to work through problems to find the best answer. | ||
| Chapter 3 for Critical Thinking for Claims | 0h 30m | $34.95 |
| Learn how to apply critical thinking to writing. | ||
| Chapter 4 for Critical Thinking for Claims | 0h 30m | $34.95 |
| Learn how to use critical thinking when developing plans of action for claims handling. | ||
Sign Up Now To Buy Entire Course at a Special Price! $119.95
5. Motivating Your Claims Team - Coming in March 2012!
Motivational Techniques for Claims Supervisors and managers to inspire improvement in their claims staff. Discounts apply if all four chapters are purchased in advance.
| Chapter Name | Duration | Price |
| Chapter 1 for Motivating Your Claims Team | TBA | $34.95 |
| Supervisors and Managers will learn how to motivate their adjusters to work hard and give their best. | ||
| Chapter 2 for Motivating Your Claims Team | TBA | $34.95 |
| Learn positive ideas and methods to motivate the claims team. | ||
| Chapter 3 for Motivating Your Claims Team | TBA | $34.95 |
| Learn concepts and approaches to effectively motivate the claims team. | ||
| Chapter 4 for Motivating Your Claims Team | TBA | $34.95 |
| Learn through practical examples how to communicate better, set goals and reward performance. | ||
Sign Up Now To Buy Entire Course at a Special Price! $119.95
6. Business Writing for Claims - Coming in August 2012!
Business Writing for Claims. Learn not only professional business writing skills, but also persuasive writing. Discounts apply if all four chapters are purchased in advance.
| Chapter Name | Duration | Price |
| Chapter 1 for Business Writing for Claims | TBA | $34.95 |
| Learn how to write clear, concise business letters, memos, file notes and reports. | ||
| Chapter 2 for Business Writing for Claims | TBA | $34.95 |
| Learn the do's and don'ts that will help make a more persuasive communication. | ||
| Chapter 3 for Business Writing for Claims | TBA | $34.95 |
| Learn the elements to well-written sentences and organized thoughts. | ||
| Chapter 4 for Business Writing for Claims | TBA | $34.95 |
| Learn how to enhance the level of business writing in the areas of professionalism and persuasiveness. | ||
Sign Up Now To Buy Entire Course at a Special Price! $119.95
