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Claims Education Online
A rich resource of video courseware for enhancing your skills as a claims professional.
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To purchase views for multiple individuals and receive bulk discounts, please contact us directly at 504-393-4570.
1. Exceptional Claims Customer Service
Preview clips in this course
This course helps make the claims job easier, while improving customer service. Discounts apply if all four chapters are purchased in advance.
Chapter Name Duration Price
Chapter 1 for Exceptional Claims Customer Service 1h 30m $34.95
Learn the Five Standards of Great Customer Service Companies; how to deal with snide comments and the three steps in negotiating for cooperation.
Chapter 2 for Exceptional Claims Customer Service 1h 05m $34.95
Learn how to make the empathic connection with your customers; discover methods to make sure your customers remember more of what you tell them; learn the secret to reducing unnecessary phone calls.
Chapter 3 for Exceptional Claims Customer Service 1h 15m $34.95
Develop skills to effectively deal with both assertive and angry customers. Learn the Five Standards for providing Awesome Customer Service and how to stop the question after question cycle.
Chapter 4 for Exceptional Claims Customer Service 1h 00m $34.95
Learn how to avoid using phrases and words that can damage your relationship with customers and make your job harder. Develop positive attitude habits to make your job easier.
Sign Up Now To Buy Entire Course at a Special Price!   $119.95   
2. Negotiation Skills for Claims
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This course designed to improve the negotiation skills of the claims professional. This course has been approved for four (4) hours of CE credit in most states, (0 for MT and 2 for FL). Discounts apply if all four chapters are purchased in advance.
Chapter Name Duration Price
Chapter 1 for Negotiation Skills for Claims 0h 50m $34.95
Learn the difference between great negotiators and everyone else. Find out what the three critical factors in negotiations are and how to use them effectively while negotiating.
Chapter 2 for Negotiation Skills for Claims 0h 50m $34.95
Learn how to negotiate for cooperation and avoid using the claims hammer; how to say things the right way to get customers to be patient, trust you and be more reasonable.
Chapter 3 for Negotiation Skills for Claims 0h 50m $34.95
Learn how to: identify emotional factors when negotiating; prepare for an opening statement; and staying in your conversation.
Chapter 4 for Negotiation Skills for Claims 0h 50m $34.95
Learn how expert negotiators prepare to effectively negotiate with attorneys.
Sign Up Now To Buy Entire Course at a Special Price!   $119.95   
3. Time Management for Claims
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Time Management for Claims. Learn prioritizing in the claims environment, and how to stop generating needless work. Discounts apply if all four chapters are purchased in advance.
Chapter Name Duration Price
Chapter 1 for Time Management for Claims 0h 45m $34.95
Learn how to reduce phone calls and interruptions by using effective customer service skills.
Chapter 2 for Time Management for Claims 0h 40m $34.95
Learn how to get organized and set priorities based on the claims working environment. Develop a "working" To-Do list to help prevent interruptions.
Chapter 3 for Time Management for Claims 0h 45m $34.95
Learn how to break up large projects and overcome procrastination.
Chapter 4 for Time Management for Claims 0h 45m $34.95
Learn some basic tips and helpful hints dealing with mail, diary and work flow.
Sign Up Now To Buy Entire Course at a Special Price!   $119.95   
4. Critical Thinking for Claims
Preview clips in this course
Critical Thinking for Claims. Learn to make the best decision based on cautious review. Discounts apply if all four chapters are purchased in advance.
Chapter Name Duration Price
Chapter 1 for Critical Thinking for Claims 0h 30m $34.95
Learn how to put critical thinking to work when making decisions.
Chapter 2 for Critical Thinking for Claims 0h 30m $34.95
Learn how to make good decisions based on cautious review and how to work through problems to find the best answer.
Chapter 3 for Critical Thinking for Claims 0h 30m $34.95
Learn how to apply critical thinking to writing.
Chapter 4 for Critical Thinking for Claims 0h 30m $34.95
Learn how to use critical thinking when developing plans of action for claims handling.
Sign Up Now To Buy Entire Course at a Special Price!   $119.95