International Insurance Institute, Inc.

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Claims Education Online

A rich resource of video courseware for enhancing
your skills as a claims professional.

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Select "Course List" to see all current and future offerings.
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To purchase views for multiple individuals and receive bulk discounts, please contact us directly at 504-393-4570.

1. Exceptional Claims Customer Service

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throughout
this course

This four chapter course is designed to make the claims professional's job easier, while providing superior customer service. The course has been approved for Seven (7) hours of CE credit in all states, (6 for MT and NC). Discounts apply if all four chapters are purchased in advance.

Chapter Name	Duration	Price
Chapter 1 for Exceptional Claims Customer Service	1h 30m	$34.95
Learn the Five Standards of Great Customer Service Companies; how to deal with snide comments and the three steps in negotiating for cooperation.
Chapter 2 for Exceptional Claims Customer Service	1h 05m	$34.95
Learn how to make the empathic connection with your customers; discover methods to make sure your customers remember more of what you tell them; learn the secret to reducing unnecessary phone calls.
Chapter 3 for Exceptional Claims Customer Service	1h 15m	$34.95
Develop skills to effectively deal with both assertive and angry customers. Learn the Five Standards for providing Awesome Customer Service and how to stop the question after question cycle.
Chapter 4 for Exceptional Claims Customer Service	1h 00m	$34.95
Learn how to avoid using phrases and words that can damage your relationship with customers and make your job harder. Develop positive attitude habits to make your job easier.

2. Negotiation Skills for Claims

Preview clips
throughout
this course

A four part course designed to improve the negotiation skills of the claims professional. This course is approved for C.E. for 4.0 hours. Discounts apply if all four chapters are purchased in advance.

Chapter Name	Duration	Price
Chapter 1 for Negotiation Skills for Claims	1h 00m	$34.95
Learn the difference between great negotiators and everyone else. Find out what the three critical factors in negotiations are and how to use them effectively while negotiating.
Chapter 2 for Negotiation Skills for Claims	1h 00m	$34.95
Learn how to negotiate for cooperation and avoid using the claims hammer; how to say things the right way to get customers to be patient, trust you and be more reasonable.
Chapter 3 for Negotiation Skills for Claims	1h 00m	$34.95
Learn how to: identify emotional factors when negotiating; prepare for an opening statement; and staying in your conversation.
Chapter 4 for Negotiation Skills for Claims	1h 00m	$34.95
Learn how expert negotiators prepare to effectively negotiate with attorneys.

3. Time Management for Claims - Coming Soon!

Time Management for Claims. Learn prioritizing in the claims environment, and how to stop generating needless work. Discounts apply if all four chapters are purchased in advance.

Chapter Name	Duration	Price
Chapter 1 for Time Management for Claims	TBA	$34.95
Learn time management through real-life scenarios geared specifically for the claims adjuster.
Chapter 2 for Time Managment for Claims	TBA	$34.95
Learn through using your own issues and barriers in problem solving exercises to focus on result oriented activities.
Chapter 3 for Time Management for Claims	TBA	$34.95
Learn practical methods for improving time management.
Chapter 4 for Time Management for Claims	TBA	$34.95
Learn methods for improving time management that require management support and involvement.

4. Critical Thinking for Claims - Coming Soon!

Critical Thinking for Claims. Learn to make the best decision based on cautious review. Discounts apply if all four chapters are purchased in advance.

Chapter Name	Duration	Price
Chapter 1 for Critical Thinking for Claims	TBA	$34.95
Learn how to put critical thinking to work when making decisions.
Chapter 2 for Critical Thinking for Claims	TBA	$34.95
Learn how to make good decisions based on cautious review and how to work through problems to find the best answer.
Chapter 3 for Critical Thinking for Claims	TBA	$34.95
Learn how to apply critical thinking to writing.
Chapter 4 for Critical Thinking for Claims	TBA	$34.95
Learn how to use critical thinking when developing plans of action for claims handling.

5. Motivating Your Claims Team - Coming around March 2011!

Motivational Techniques for Claims Supervisors and managers to inspire improvement in their claims staff. Discounts apply if all four chapters are purchased in advance.

Chapter Name	Duration	Price
Chapter 1 for Motivating Your Claims Team	TBA	$34.95
Supervisors and Managers will learn how to motivate their adjusters to work hard and give their best.
Chapter 2 for Motivating Your Claims Team	TBA	$34.95
Learn positive ideas and methods to motivate the claims team.
Chapter 3 for Motivating Your Claims Team	TBA	$34.95
Learn concepts and approaches to effectively motivate the claims team.
Chapter 4 for Motivating Your Claims Team	TBA	$34.95
Learn through practical examples how to communicate better, set goals and reward performance.

6. Business Writing for Claims - Coming around August 2011!

Business Writing for Claims. Learn not only professional business writing skills, but also persuasive writing. Discounts apply if all four chapters are purchased in advance.

Chapter Name	Duration	Price
Chapter 1 for Business Writing for Claims	TBA	$34.95
Learn how to write clear, concise business letters, memos, file notes and reports.
Chapter 2 for Business Writing for Claims	TBA	$34.95
Learn the do's and don'ts that will help make a more persuasive communication.
Chapter 3 for Business Writing for Claims	TBA	$34.95
Learn the elements to well-written sentences and organized thoughts.
Chapter 4 for Business Writing for Claims	TBA	$34.95
Learn how to enhance the level of business writing in the areas of professionalism and persuasiveness.